Legal

Terms & Conditions

These terms govern your use of our healthcare services and website. Please read them carefully before attending the Practice or using our website.

Last reviewed: 21 May 2026

Important notice: These Terms & Conditions apply to all patients and visitors of Browns Plains Medical Centre & Skin Cancer Clinic (ABN to be confirmed) at 840 Wembley Road, Browns Plains QLD 4118. By accessing our services or website, you agree to these Terms. Nothing in these Terms excludes rights you hold under the Australian Consumer Law.

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your use of the services provided by Browns Plains Medical Centre & Skin Cancer Clinic ("the Practice", "we", "us", "our"), including medical consultations, clinical procedures, telehealth services, and access to our website at bpmcskin.com.au.

The Practice is located at 840 Wembley Road, Browns Plains QLD 4118. You may contact us at reception@brownsplainsmc.com.au or (07) 3445 3111.

By attending the Practice, booking an appointment, or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you should not use our services or website.

These Terms are governed by the laws of Queensland and the Commonwealth of Australia, including but not limited to the Competition and Consumer Act 2010 (Cth) (incorporating the Australian Consumer Law), the Health Insurance Act 1973 (Cth), and applicable Queensland health legislation.

2. Medical Services

The Practice provides general medical practice, skin cancer detection and treatment, and other healthcare services as described on our website. All clinical services are delivered by registered medical practitioners and healthcare professionals regulated by the Australian Health Practitioner Regulation Agency (AHPRA).

2.1 No Guarantee of Outcome

While our practitioners exercise reasonable care and skill in providing medical services, we do not guarantee any particular health outcome. Medicine involves inherent uncertainty, and treatment outcomes vary between individuals. Our practitioners will discuss with you the risks, benefits, and alternatives associated with proposed treatments or procedures.

2.2 Clinical Independence

All clinical decisions are made by the treating practitioner in accordance with their professional obligations, the Medical Board of Australia's Good Medical Practice guidelines, and current best clinical evidence. Nothing in these Terms limits or overrides a practitioner's clinical independence or professional obligations.

2.3 Emergency Situations

Our services are not intended to address medical emergencies. If you are experiencing a medical emergency, call 000 immediately or go to your nearest hospital emergency department. Our staff may provide basic first aid assistance while awaiting emergency services.

2.4 Referrals and Specialist Services

Where clinically appropriate, your practitioner may refer you to a specialist, hospital, or allied health service. We do not control the availability, cost, or conduct of external referral services and accept no liability for the actions or omissions of third-party service providers.

3. Appointments

3.1 Booking

Appointments may be booked online via HotDoc, by telephone, or in person at our reception. An appointment is confirmed once you receive a booking confirmation. The Practice reserves the right to decline or reschedule appointments at its discretion.

3.2 Cancellations and Non-Attendance

We request a minimum of 2 hours' notice for cancellation of standard appointments, and 24 hours' notice for procedures and long consultations. Failure to attend or inadequate notice of cancellation may, at the Practice's discretion, result in a non-attendance or late cancellation fee, particularly for longer appointments. We will advise you of any applicable fees at the time of booking.

3.3 Appointment Duration

Standard appointment times are allocated for one principal health concern. If you have multiple concerns, please advise reception when booking so that appropriate time can be allocated. Additional concerns raised during a standard appointment may need to be deferred to a follow-up consultation.

3.4 Wait Times

We endeavour to see patients at their scheduled appointment time. However, medical consultations are variable in duration and unforeseen clinical circumstances may cause delays. We appreciate your understanding and patience.

3.5 Repeat Prescriptions

Requests for repeat prescriptions, referrals, or other clinical documents generally require a consultation. This is to ensure your ongoing clinical management is appropriate and safe. The Practice does not issue prescriptions without a valid doctor-patient relationship and clinical assessment.

4. Fees, Billing and Payment

4.1 Fee Schedule

Our current fee schedule is available at bpmcskin.com.au/fees and at our reception. Fees are subject to change. We will advise you of applicable fees prior to or at the time of your appointment.

4.2 Bulk Billing

Bulk billing is available for eligible patients (Medicare cardholders, concession card holders, children under 16, and other eligible categories) for standard consultations, subject to clinical discretion and Practice policy. Not all services are eligible for bulk billing. Bulk billing eligibility is subject to change in line with Medicare policy.

4.3 Private Billing and Gap Fees

Where private billing applies, a gap fee (the difference between our consultation fee and the Medicare rebate) will be charged. You will be advised of the out-of-pocket cost prior to your consultation. Payment is required on the day of your appointment. We accept cash, EFTPOS, and major credit cards.

4.4 Medicare and Health Insurance

Submission of Medicare claims and processing of private health insurance rebates is provided as a convenience. You remain responsible for ensuring your Medicare and/or health insurance details are current and accurate. The Practice is not responsible for delays or refusals in rebate payments by Medicare Australia or private health funds.

4.5 DVA and Third-Party Billing

The Practice accepts eligible Department of Veterans' Affairs (DVA) referrals. Third-party billing (e.g., workers' compensation, transport accident claims) requires pre-authorisation documentation from the relevant insurer. Patients remain responsible for fees if third-party authorisation is not confirmed prior to the appointment.

4.6 Outstanding Accounts

Accounts not settled on the day may be referred to a debt collection service. The Practice reserves the right to charge reasonable administrative costs associated with the collection of unpaid accounts, consistent with the Australian Consumer Law.

5. Telehealth Services

5.1 Availability

Telehealth consultations are available where clinically appropriate and subject to practitioner discretion. Not all services can be delivered via telehealth. Your practitioner will determine whether telehealth is suitable for your presenting concern.

5.2 Technology Requirements

You are responsible for ensuring you have a suitable device, internet connection, and quiet private environment for the telehealth consultation. The Practice is not responsible for technical difficulties on your end that affect the quality or completion of the consultation.

5.3 Location

Telehealth consultations must generally be conducted while you are located in Australia. Please advise us if you are interstate or overseas at the time of a telehealth consultation.

5.4 Privacy

You are responsible for ensuring your telehealth session takes place in a private location where the consultation cannot be overheard by unauthorised persons. Telehealth sessions are not recorded by the Practice without your explicit consent.

5.5 Limitations

Telehealth consultations are limited in scope compared to in-person consultations. Physical examination cannot be performed. Your practitioner may determine, during or after a telehealth session, that an in-person review is clinically necessary.

6. Patient Obligations

To facilitate safe and effective care, patients are expected to:

Provide accurate and complete information about their medical history, current medications, allergies, and symptoms
Inform the Practice of any changes in their health status, contact details, or Medicare/insurance information
Follow medical advice and treatment plans where reasonably practicable, and inform their practitioner if they do not intend to follow a recommended course of treatment
Treat all Practice staff and other patients with respect. Abusive, threatening, or disruptive behaviour will not be tolerated and may result in refusal of service
Attend appointments punctually or provide adequate notice of cancellation
Pay applicable fees at the time of consultation unless a prior arrangement has been made

7. Medicinal Cannabis

Where practitioners at the Practice elect to prescribe medicinal cannabis, the following applies:

Prescribing is conducted in accordance with the Therapeutic Goods Administration (TGA) Special Access Scheme and all applicable Commonwealth and Queensland regulations
A clinical consultation and assessment is required for every patient. No guarantee of prescription is provided
Medicinal cannabis is not subsidised under the Pharmaceutical Benefits Scheme (PBS) and costs are borne by the patient
Patients are advised of their obligations under relevant road traffic laws regarding driving under the influence of cannabis-based medicines
The Practice does not prescribe medicinal cannabis for recreational use or outside of an established therapeutic relationship

8. Website Use

8.1 General Information Only

Information published on our website (bpmcskin.com.au) is intended for general information purposes only. It does not constitute medical advice and is not a substitute for professional consultation with a qualified medical practitioner. You should not rely on website content to make decisions about your health without first consulting a doctor.

8.2 Accuracy

While we take reasonable steps to ensure that website content is accurate and up-to-date, we do not warrant the completeness, accuracy, or currency of any information on our website. Medical information evolves rapidly and individual circumstances vary significantly.

8.3 External Links

Our website may contain links to third-party websites. These links are provided for convenience only. The Practice does not endorse, control, or accept responsibility for the content, privacy practices, or accuracy of any linked third-party website.

8.4 Intellectual Property

All content on our website, including text, images, graphics, logos, and design, is the intellectual property of Browns Plains Medical Centre & Skin Cancer Clinic or its licensors. You may not reproduce, distribute, or use any website content for commercial purposes without our prior written consent.

9. Limitation of Liability

To the extent permitted by law, including the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), the Practice's liability is limited as follows:

9.1 Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy you may have under the Australian Consumer Law, including any consumer guarantees that cannot be excluded. Where the Australian Consumer Law permits us to limit our liability, we limit it to the re-supply of the relevant service or the cost of having the service re-supplied.

9.2 Website Disclaimer

To the maximum extent permitted by law, the Practice is not liable for any loss or damage (including personal injury or loss of data) arising from your use of, or inability to use, our website, whether based on warranty, contract, tort (including negligence), or any other legal theory.

9.3 Clinical Services

Nothing in these Terms limits the liability of the Practice or its practitioners for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Our practitioners are registered with AHPRA and hold appropriate medical indemnity insurance as required by their registration standards.

10. Complaints and Feedback

We are committed to providing high-quality healthcare and take all complaints seriously. If you have a concern about the care or service you received, we encourage you to contact us:

Phone: (07) 3445 3111 Email: reception@brownsplainsmc.com.au In person: 840 Wembley Road, Browns Plains QLD 4118

We will acknowledge your complaint promptly and investigate it fairly and impartially. If you are not satisfied with our response, you may escalate your complaint to:

The Queensland Health Ombudsman: www.oho.qld.gov.au | 133 OHO (133 646)
AHPRA (for concerns about a registered health practitioner): www.ahpra.gov.au | 1300 419 495
The Office of the Australian Information Commissioner (for privacy complaints): www.oaic.gov.au | 1300 363 992
The Queensland Civil and Administrative Tribunal (QCAT) for consumer disputes

11. General Provisions

11.1 Governing Law

These Terms are governed by the laws of Queensland, Australia. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts of Queensland and the Federal Courts of Australia.

11.2 Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from the remaining Terms, which will continue in full force and effect.

11.3 Variation

We reserve the right to amend these Terms at any time. Updated Terms will be published on our website. Continued use of our services following publication of updated Terms constitutes acceptance of the changes.

11.4 Privacy

The collection, use, and disclosure of your personal and health information is governed by our Privacy Policy, available at bpmcskin.com.au/privacy-policy, which forms part of these Terms.

11.5 Entire Agreement

These Terms, together with our Privacy Policy and any specific consent forms signed at the time of consultation, constitute the entire agreement between you and the Practice regarding the use of our services.